In every type of business, you are bound to encounter irate, demanding and unreasonable customers. Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it is important to keep customers happy and satisfied.
This workshop will impart to you the skills of how to handle difficult customer-situations confidently and resolve their complaints effectively, either over the counter or on the telephone.
If you have the ability to practice these valuable communication and problem-solving skills, you will be able to turn most challenging moments into opportunities. This will certainly help customers to build more trust and confidence in your services.
Upon completion of this workshop, participants will be able to;
Know what causes people to be difficult and understand if customers are actually difficult
Manage your own negative feelings when dealing with difficult customers
Identify personality styles and apply effective strategies in handling them
Manage difficult customer-situations more professionally
Service practitioners who have to provide customer service and manage customers expectations in various difficult customer-situations.
Kegiatan pelatihan dirancang agar peserta dapat memahami secara komprehensif materi yang disampaikan, sehingga dapat dimplementasikan secara aplikatif dalam dunia kerja. Adapun metode yang digunakan adalah:
Request for Training Venue: Semarang, Solo, Bandung, Jakarta, Balikpapan, Surabaya, Jogja, Lombok, Malang, Makassar and Batam
In House Training Depend on request