CUSTOMER RELATION MANAGEMENT

Memberikan Pemahaman akan Sistem Informasi dan pengelolaannya dalam korporasi. Partisipan diharapkan

akan memahami CRM dan implementasinya di lapangan kerja.

1. Konsep Pengembangan Sistem Informasi

1. Konsep dasar Sistem Informasi

2. Pengembangan Sistem Informasi

3. Sistem Informasi Korporasi

2. Kebutuhan untuk Membangun Sistem Informasi Korporasi

1. Business role

2. Value of information

3. Business transformation

4. Internet technologies

5. Business strategy

6. Agent

3. Agent

1. PengertianAgent

2. FungsiAgent

3. Type Agent

4. Customer Relationship Management (CRM)

1. Pemahaman CRM

2. Karakter Sistem

3. Arsitektur Pengembangan CRM

4. Penggunaan Agent pada CRM

5. Implementasi & Evaluasi CRM

Hotel Berbintang di Yogyakarta

Request for Training Venue: Semarang, Solo, Bandung, Jakarta, Balikpapan, Surabaya,

Jogja, Lombok, Malang, Makassar and Batam

In House Training Depend on request

Training Hand Out
Digital Material
Certificate
Exclusive Souvenir
Qualified Bag
Training Photo
Training room with full AC facilities and multimedia
Once lunch and twice coffee break every day of training
Qualified Instructor
Transportation from airport / railway to hotel and from hotel to the training venue (2 person from one company)

PENDAFTARAN