CUSTOMER RELATION MANAGEMENT
TUJUAN
Memberikan Pemahaman akan Sistem Informasi dan pengelolaannya dalam korporasi. Partisipan diharapkan
akan memahami CRM dan implementasinya di lapangan kerja.
MATERI
1. Konsep Pengembangan Sistem Informasi
1. Konsep dasar Sistem Informasi
2. Pengembangan Sistem Informasi
3. Sistem Informasi Korporasi
2. Kebutuhan untuk Membangun Sistem Informasi Korporasi
1. Business role
2. Value of information
3. Business transformation
4. Internet technologies
5. Business strategy
6. Agent
3. Agent
1. PengertianAgent
2. FungsiAgent
3. Type Agent
4. Customer Relationship Management (CRM)
1. Pemahaman CRM
2. Karakter Sistem
3. Arsitektur Pengembangan CRM
4. Penggunaan Agent pada CRM
5. Implementasi & Evaluasi CRM
WAKTU & TEMPAT :
| 3 – 5 Jan 2018 | 27 – 29 Mar 2018 | 3 – 5 Jul 2018 | 9 – 11 Okt 2018 |
| 9 – 11 Jan 2018 | 3 – 5 Apr 2018 | 10 – 12 Jul 2018 | 16 – 18 Okt 2018 |
| 16 – 18 Jan 2018 | 10 – 12 Apr 2018 | 17 – 19 Jul 2018 | 30 Okt – 1 Nov 2018 |
| 23 – 25 Jan 2018 | 17 – 19 Apr 2018 | 24 – 26 Jul 2018 | 6 – 8 Nov 2018 |
| 30 Jan – 1 Feb 2018 | 24 – 26 Apr 2018 | 31 Jul – 2 Agst 2018 | 13 – 15 Nov 2018 |
| 6 – 8 Feb 2018 | 2 – 4 Mei 2018 | 7 – 9 Agt 2018 | 21 – 23 Nov 2018 |
| 13 – 15 Feb 2018 | 15 – 17 Mei 2018 | 14 – 16 Agt 2018 | 27 – 29 Nov 2018 |
| 20 – 22 Feb 2018 | 22 – 24 Mei 2018 | 28 – 30 Agt 2018 | 4 – 6 Des 2018 |
| 27 Feb – 1 Mar 2018 | 5 – 7 Jun 2018 | 4 – 6 Sept 2018 | 11 – 13 Des 2018 |
| 6 – 8 Mar 2018 | 12 – 14 Jun 2018 | 18 – 20 Sept 2018 | 18 – 20 Des 2018 |
| 13 – 15 Mar 2018 | 19 – 21 Jun 2018 | 25 – 27 Sept 2018 | 26 – 28 Des 2018 |
| 20 – 22 Mar 2018 | 26 – 28 Jun 2018 | 2 – 4 Okt 2018 |
Hotel Berbintang di Yogyakarta
Request for Training Venue: Semarang, Solo, Bandung, Jakarta, Balikpapan, Surabaya,
Jogja, Lombok, Malang, Makassar and Batam
In House Training Depend on request
FASILITAS
- Training Hand Out
- Digital Material
- Certificate
- Exclusive Souvenir
- Qualified Bag
- Training Photo
- Training room with full AC facilities and multimedia
- Once lunch and twice coffee break every day of training
- Qualified Instructor
- Transportation from airport / railway to hotel and from hotel to the training venue (2 person from one company)
PENDAFTARAN
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