CUSTOMER RELATION MANAGEMENT

Memberikan Pemahaman akan Sistem Informasi dan pengelolaannya dalam korporasi. Partisipan diharapkan

akan memahami CRM dan implementasinya di lapangan kerja.

1. Konsep Pengembangan Sistem Informasi

1. Konsep dasar Sistem Informasi

2. Pengembangan Sistem Informasi

3. Sistem Informasi Korporasi

2. Kebutuhan untuk Membangun Sistem Informasi Korporasi

1. Business role

2. Value of information

3. Business transformation

4. Internet technologies

5. Business strategy

6. Agent

3. Agent

1. PengertianAgent

2. FungsiAgent

3. Type Agent

4. Customer Relationship Management (CRM)

1. Pemahaman CRM

2. Karakter Sistem

3. Arsitektur Pengembangan CRM

4. Penggunaan Agent pada CRM

5. Implementasi & Evaluasi CRM

Januari - Maret	April - Juli	Juli - September	Oktober - Desember
04 - 06 Jan 2022	05 - 07 Apr 2022	05 - 07 Jul 2022	04 - 06 Okt 2022
11 - 13 Jan 2022	12 - 14 Apr 2022	12 - 17 Jul 2022	11 - 13 Okt 2022
18 - 20 Jan 2022	19 - 21 Apr 2022	19 - 21 Jul 2022	18 - 20 Okt 2022
25 - 27 Jan 2022	26 - 28 Apr 2022	26 - 28 Jul 2022	25 - 27 Okt 2022
02 - 04 Feb 2022	05 - 07 Mei 2022	02 - 04 Ags 2022	01 - 03 Nov 2022
08 - 10 Feb 2022	10 - 12 Mei 2022	09 - 11 Ags 2022	08 - 10 Nov 2022
15 - 17 Feb 2022	17 - 19 Mei 2022	16 - 19 Ags 2022	15 - 17 Nov 2022
22 - 24 Feb 2022	24 - 27 Mei 2022	23 - 25 Ags 2022	22 - 24 Nov 2021
8 - 10 Mar 2022	31 Mei - 3 Jun 2022	31 Ags - 01 Sep 2022	29 Nov - 01 Des 2022
15 - 17 Mar 2022	07 - 09 Jun 2022	13 - 15 Sep 2022	06 - 08 Des 2022
23 - 25 Mar 2022	14 - 16 Jun 2022	20 - 22 Sep 2022	13 - 15 Des 2022
29 - 31 Mar 2022	21 - 23 Jun 2022	27 - 29 Sep 2022	20 - 22 Des 2022
	28 - 30 Jun 2022		27 - 29 Des 2022

Hotel Berbintang di Yogyakarta

Request for Training Venue: Semarang, Solo, Bandung, Jakarta, Balikpapan, Surabaya,

Jogja, Lombok, Malang, Makassar and Batam

In House Training Depend on request

Training Hand Out
Digital Material
Certificate
Exclusive Souvenir
Qualified Bag
Training Photo
Training room with full AC facilities and multimedia
Once lunch and twice coffee break every day of training
Qualified Instructor
Transportation from airport / railway to hotel and from hotel to the training venue (2 person from one company)

PENDAFTARAN