CUSTOMER RELATION MANAGEMENT

Memberikan Pemahaman akan Sistem Informasi dan pengelolaannya dalam korporasi. Partisipan diharapkan

akan memahami CRM dan implementasinya di lapangan kerja.

1. Konsep Pengembangan Sistem Informasi

1. Konsep dasar Sistem Informasi

2. Pengembangan Sistem Informasi

3. Sistem Informasi Korporasi

2. Kebutuhan untuk Membangun Sistem Informasi Korporasi

1. Business role

2. Value of information

3. Business transformation

4. Internet technologies

5. Business strategy

6. Agent

3. Agent

1. PengertianAgent

2. FungsiAgent

3. Type Agent

4. Customer Relationship Management (CRM)

1. Pemahaman CRM

2. Karakter Sistem

3. Arsitektur Pengembangan CRM

4. Penggunaan Agent pada CRM

5. Implementasi & Evaluasi CRM

Januari - Maret	April - Juli	Juli - September	Oktober - Desember
5 - 7 Jan 2021	30 Mar - 1 Apr 2021	6 - 8 Jul 2021	5 - 7 Okt 2021
12 - 14 Jan 2021	6 - 8 Apr 2021	13 - 15 Jul 2021	12 - 14 Okt 2021
19 - 21 Jan 2021	13 - 15 Apr 2021	20 - 22 Jul 2021	20 - 22 Okt 2021
26 - 28 Jan 2021	20 - 22 Apr 2021	27 - 29 Jul 2021	26 - 28 Okt 2021
2 - 4 Feb 2021	27 - 29 Apr 2021	3 - 5 Ags 2021	2 - 4 Nov 2021
9 - 11 Feb 2021	4 - 6 Mei 2021	10 - 12 Ags 2021	9 - 11 Nov 2021
16 - 18 Feb 2021	11 - 13 Mei 2021	24 - 26 Ags 2021	16 - 18 Nov 2021
23 - 25 Feb 2021	18 - 20 Mei 2021	31 Ags - 2 Sep 2021	23 - 25 Nov 2021
2 - 4 Mar 2021	1 - 3 Jun 2021	7 - 9 Sep 2021	30 Nov - 2 Des 2021
8 - 10 Mar 2021	8 - 10 Jun 2021	14 - 16 Sep 2021	7 - 9 Des 2021
16 - 18 Mar 2021	15 - 17 Jun 2021	21 - 23 Sep 2021	14 - 16 Des 2021
23 - 25 Mar 2021	22 - 24 Jun 2021	28 - 30 Sep 2021	21 - 23 Des 2021
	29 Jun - 1 Jul 2020		28 - 30 Des 2021

Hotel Berbintang di Yogyakarta

Request for Training Venue: Semarang, Solo, Bandung, Jakarta, Balikpapan, Surabaya,

Jogja, Lombok, Malang, Makassar and Batam

In House Training Depend on request

Training Hand Out
Digital Material
Certificate
Exclusive Souvenir
Qualified Bag
Training Photo
Training room with full AC facilities and multimedia
Once lunch and twice coffee break every day of training
Qualified Instructor
Transportation from airport / railway to hotel and from hotel to the training venue (2 person from one company)

PENDAFTARAN