PELAYANAN PRIMA
DESKRIPSI
Salah satu kunci sukses dari keberhasilan dalam meningkatkan penjualan adalah dengan berinteraksi dan menjalin hubungan baik dengan customer, dengan cara memberikan pelayanan yang memuaskan. Dengan berinteraksi dapat membangun kesempatan untuk mempromosikan produk, layanan dan perusahaan. Namun tidak mudah bagi pihak perusahaan untuk menjalankannya. Sukses dalam menciptakan kepuasan peklanggan sangat tergantung dari tingkat keahlian customer service. Dalam pelatihan ini akan dibahas bagaimana meningkatkan keahlian peserta menjadi customer service yang handal.
MATERI
- Understanding the service
- The Basic Concept of Customer Service
- The role of customer service
- Delivering the best service
- The Ten Commandments of great Customer Service
- Enhancing ability in delivering Effective Customer Service
- Understanding the customer
- Needs of customer
- Why customers switch the service provider?
- How to handle customer
- How to handle difficult customer
- Handling complaint
- Effective Complaint Handling Process
- Understanding Customers’ Points Of View
- Build Effortless Rapport With Your Customers
- Written Exercise
- Etiquettes in Customer Service
- The Objectives
- The Function
- Role Play 1 – How to deliver the best service?
- The Basic skill of Customer Service Personnel
- Appearance
- Attitude
- Language
- Body Language
- Behavior
- Role play 2 – How to deliver the service?
- Wrap Up
- Do’s and don’ts in customer service
- Customer Service Excellence in several companies
METODE
Kegiatan pelatihan dirancang agar peserta dapat memahami secara komprehensif materi yang disampaikan, sehingga dapat dimplementasikan secara aplikatif dalam dunia kerja. Adapun metode yang digunakan adalah:
- Presentation
- Discuss
- Case Study
- Evaluation
WAKTU & TEMPAT
| Januari - Maret | April - Juli | Juli - September | Oktober - Desember |
|---|---|---|---|
| 02 - 04 Jan 2024 | 02 - 04 Apr 2024 | 02 - 04 Jul 2024 | 03 - 05 Okt 2024 |
| 09 - 11 Jan 202 | 16 - 18 Apr 2024 | 09 - 11 Jul 2024 | 10 - 12 Okt 2024 |
| 17 - 19 Jan 2024 | 23 - 25 Apr 2024 | 16 - 18 Jul 2024 | 15 - 16 Okt 2024 |
| 23 - 25 Jan 2024 | 01 - 03 Mei 2024 | 23 - 25 Jul 2024 | 24 - 25 Okt 2024 |
| 30 Jan - 01 Feb 2024 | 07 - 09 Mei 2024 | 30 Jul - 1 Agst 2024 | 29 - 30 Okt 2024 |
| 06 - 08 Feb 2024 | 14 - 16 Mei 2024 | 06 - 08 Agst 2024 | 05 - 06 Nov 2024 |
| 13 - 15 Feb 2024 | 21 - 23 Mei 2024 | 13 - 15 Agst 2024 | 12 - 13 Nov 2024 |
| 20 - 22 Feb 2024 | 28 - 30 Mei 2024 | 20 - 22 Agst 2024 | 19 - 20 Nov 2024 |
| 27 - 29 Feb 2024 | 04 - 06 Jun 2024 | 27 - 29 Agst 2024 | 26 - 27 Nov 2024 |
| 05 - 07 Mar 2024 | 11 - 13 Jun 2024 | 15 - 17 Agst 2024 | 03 - 04 Des 2024 |
| 12 - 14 Mar 2024 | 18 - 20 Jun 2024 | 22 - 24 Agst 2024 | 10 - 11 Des 2024 |
| 19 - 21 Mar 2024 | 25 - 27 Jun 2024 | 29 - 31 Agst 2024 | 17 - 18 Des 2022 |
| 26 - 28 Mar 2024 | 05 - 07 Sep 2024 | 23 - 24 Des 2022 | |
| 12 - 14 Sep 2024 | |||
| 19 - 21 Sep 2024 |
Hotel Berbintang di Yogyakarta
Request for Training Venue: Semarang, Solo, Bandung, Jakarta, Balikpapan, Surabaya,
Jogja, Lombok, Malang, Makassar and Batam
In House Training Depend on request
FASILITAS
- Training Hand Out
- Digital Material
- Certificate
- Exclusive Souvenir
- Qualified Bag
- Training Photo
- Training room with full AC facilities and multimedia
- Once lunch and twice coffee break every day of training
- Qualified Instructor
- Transportation from airport / railway to hotel and from hotel to the training venue (2 person from one company)
PENDAFTARAN
- Berkualitas, Caring, Communication, Complaint, Customer, Customer Service, General Management and Softskill, Handal, Handling Complaint, Handling Customer, Just Culture, Listen, Patient Experience, pelatihan di jogja, pelatihan SDM, Pelayanan Prima, Profesional, Service Excellence, Smile, Softskill, Staff, Support, training di jogja, Training SDM, Wellness
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