Apr 05, 2022 Jogja Smart Indotama General Management&Softskill, Slider, Terlaris 0
MATERI
1. Customer Service Excellence
a. Makna Customer, Service, dan Excellence
b. Moment of the Truth Customer Service
c. Apa Akibat Buruknya Pelayanan
d. Bagaimana Memberikan Service yang Excellence
e. Sikap dan Perilaku Pelayanan
f. Komunikasi Empati
g. Komunikasi Assertif
h. Teknik menghadapi pelanggan komplain
i. Teknik menjaga emosi
2. Teknik Bertelepon
a. Tips dalam bertelepon
b. Panduan Menerima Telepon
c. Panduan Menelpon
3. Role – Play: Teknik Bertelepon
4. Role – Play: Melayani Pelanggan
WAKTU & TEMPAT:
Januari - Maret | April - Juni | Juli - September | Oktober - Desember | |||
---|---|---|---|---|---|---|
03 - 04 Jan 2023 | 04 - 05 Apr 2023 | 04 - 05 Jul 2023 | 03 - 04 Okt 2023 | |||
10 - 11 Jan 2023 | 11 - 12 Apr 2023 | 11 - 12 Jul 2023 | 10 - 11 Okt 2023 | |||
17 - 18 Jan 2023 | 18 - 19 Apr 2023 | 17 - 18 Jul 2023 | 17 - 18 Okt 2023 | |||
24 - 25 Jan 2023 | 25 - 26 Apr 2023 | 25 - 26 Jul 2023 | 24 - 25 Okt 2023 | |||
01 - 02 Feb 2023 | 02 - 03 Mei 2023 | 01 - 02 Agst 2023 | 31 Okt - 01 Nov 2023 | |||
07 - 08 Feb 2023 | 09 - 10 Mei 2023 | 08 - 09 Agst 2023 | 07 - 08 Nov 2023 | |||
14 - 15 Feb 2023 | 16 - 17 Mei 2023 | 15 - 16 Agst 2023 | 14 - 15 Nov 2023 | |||
21 - 22 Feb 2023 | 23 - 24 Mei 2023 | 22 - 23 Agst 2023 | 21 - 22 Nov 2023 | |||
28 Feb - 01 Mar 2023 | 30 - 31 Mei 2023 | 29 - 30 Agst 2023 | 28 - 29 Nov 2023 | |||
07 - 08 Mar 2023 | 06 - 07 Jun 2023 | 05 - 06 Sep 2023 | 05 - 06 Des 2023 | |||
14 - 15 Mar 2023 | 13 - 14 Jun 2023 | 12 - 13 Sep 2023 | 12 - 13 Des 2023 | |||
20 - 21 Mar 2023 | 20 - 21 Jun 2023 | 19 - 20 Sep 2023 | 19 - 20 Des 2023 | |||
28 - 29 Mar 2023 | 27 - 28 Jun 2023 | 26 - 27 Sept 2023 | 27 - 28 Des 2023 |
Pukul 08.00-12.00 WIB
Via Aplikasi Google meet
FASILITAS
PENDAFTARAN
Nov 23, 2023 0
Nov 23, 2023 1
Nov 22, 2023 0
Nov 21, 2023 0
Nov 23, 2023 1
Nov 22, 2023 0
Nov 21, 2023 0
Nov 20, 2023 0