CUSTOMER RELATION MANAGEMENT

Memberikan Pemahaman akan Sistem Informasi dan pengelolaannya dalam korporasi. Partisipan diharapkan

akan memahami CRM dan implementasinya di lapangan kerja.

1. Konsep Pengembangan Sistem Informasi

1. Konsep dasar Sistem Informasi

2. Pengembangan Sistem Informasi

3. Sistem Informasi Korporasi

2. Kebutuhan untuk Membangun Sistem Informasi Korporasi

1. Business role

2. Value of information

3. Business transformation

4. Internet technologies

5. Business strategy

6. Agent

3. Agent

1. PengertianAgent

2. FungsiAgent

3. Type Agent

4. Customer Relationship Management (CRM)

1. Pemahaman CRM

2. Karakter Sistem

3. Arsitektur Pengembangan CRM

4. Penggunaan Agent pada CRM

5. Implementasi & Evaluasi CRM

Januari - Maret	April - Juli	Juli - September	Oktober - Desember
03 - 05 Jan 2023	04 - 06 Apr 2023	04 - 06 Jul 2023	03 - 05 Okt 2023
10 - 12 Jan 2023	11 - 13 Apr 2023	11 - 13 Jul 2023	10 - 12 Okt 2023
17 - 19 Jan 2023	18 - 20 Apr 2023	17 - 19 Jul 2023	17 - 19 Okt 2023
24 - 26 Jan 2023	25 -27 Apr 2023	25 - 27 Jul 2023	24 - 26 Okt 2023
01 - 03 Feb 2023	02 - 04 Mei 2023	01 - 03 Agst 2023	31 Okt - 02 Nov 2023
07 - 09 Feb 2023	09 - 11 Mei 2023	08 - 10 Agst 2023	07 - 09 Nov 2023
14 - 16 Feb 2023	16 -18 Mei 2023	15 - 17 Agst 2023	14 - 16 Nov 2023
21 - 23 Feb 2023	23 -25 Mei 2023	22 - 24 Agst 2023	21 - 23 Nov 2023
28 Feb - 02 Mar 2023	30 Mei - 01 Jun 2023	29 - 31 Agst 2023	28 - 30 Nov 2023
7 - 9 Mar 2023	06 - 08 Jun 2023	05 - 07 Sep 2023	05 - 07 Des 2023
14 - 16 Mar 2023	13 - 15 Jun 2023	12 - 14 Sep 2023	12 - 14 Des 2023
20 - 22 Mar 2023	20 - 22 Jun 2023	19 - 21 Sep 2023	19 - 21 Des 2023
28 - 30 Mar 2023	27 - 29 Jun 2023		27 - 29 Des 2023

Hotel Berbintang di Yogyakarta

Request for Training Venue: Semarang, Solo, Bandung, Jakarta, Balikpapan, Surabaya,

Jogja, Lombok, Malang, Makassar and Batam

In House Training Depend on request

Training Hand Out
Digital Material
Certificate
Exclusive Souvenir
Qualified Bag
Training Photo
Training room with full AC facilities and multimedia
Once lunch and twice coffee break every day of training
Qualified Instructor
Transportation from airport / railway to hotel and from hotel to the training venue (2 person from one company)

PENDAFTARAN